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Nora's sub-processors

Public list of every third-party provider that processes personal data on behalf of EvolvIA Italia in delivering the Nora service, under art. 28 GDPR (Regulation EU 2016/679).

We notify you by email at least 30 days before any addition or replacement. You have the right to object with reasons: in that case, if we cannot find an acceptable alternative, you may terminate the contract without penalty, with a refund of the unused part of the month.

This is a courtesy translation. In case of any difference, the Italian version prevails.

Supabase (self-host VPS Hostinger)

Role
Database, authentication, storage of transcripts and knowledge base
Location
Dedicated Hostinger VPS, Lithuania (EU)
Data processed
Client email, onboarding questionnaire answers, call transcripts, content imported from the client's website
Documentation
DPA · Privacy policy

Vapi.ai

Role
AI voice provider: speech synthesis, speech recognition and model orchestration during calls
Location
United States of America
Data processed
Real-time call audio, transcripts, duration and cost data, the assistant's instructions
Documentation
DPA · Privacy policy

Telnyx

Role
Dedicated phone number and call routing
Location
United States of America, Italian numbering through a partner operator
Data processed
Caller's number, date and time of the call, duration, recording where enabled
Documentation
DPA · Privacy policy

Brevo (ex Sendinblue)

Role
Service emails: login links, activation confirmations, client notifications
Location
France (EU)
Data processed
Client email, content of service emails, originating IP address of the request
Documentation
DPA · Privacy policy

Stripe

Role
Payments (setup and monthly subscription) and invoicing
Location
United States of America, EU entity: Stripe Payments Europe Ltd (Ireland)
Data processed
Client billing details (company name, tax number, address), payment method with no card number in the clear, email
Documentation
DPA · Privacy policy

OpenRouter (modelli Anthropic Claude Haiku)

Role
Orchestration of the language model that generates the assistant's replies
Location
United States of America
Data processed
The call transcript and instructions sent to the model, and the generated reply. Nothing is retained after processing.
Documentation
DPA · Privacy policy

Meta WhatsApp Business Cloud API

Role
WhatsApp channel for clients on the Business and Enterprise plans (optional)
Location
United States of America, EU entity: Meta Platforms Ireland Ltd
Data processed
End user's WhatsApp number, message content, date and time
Documentation
DPA · Privacy policy

ElevenLabs

Role
Natural synthetic voice
Location
United States of America
Data processed
The text to be turned into speech, that is the assistant's replies. Nothing is retained beyond processing.
Documentation
DPA · Privacy policy

Transfers outside the European Union

Some of the providers listed above (Vapi, Telnyx, Stripe, OpenRouter, Meta, ElevenLabs) are based in the United States. Transfers take place on the basis of:

  • EU Standard Contractual Clauses 2021/914, included in the agreements linked above

  • EU-US Data Privacy Framework, for certified providers (Stripe, Meta, some US entities)

  • Additional technical measures: encryption of data at rest and in transit, pseudonymisation

Your GDPR rights

At any time you can exercise the rights guaranteed by the GDPR (arts. 15-22): access, rectification, erasure, restriction, portability, objection. To exercise them:

  • Export all your data: from the client dashboard, Security section, "Export my data" (you receive an archive by email)

  • Delete the account and all data: from the client dashboard, Security section, "Delete account" (two-step confirmation, irreversible)

  • For other rights write to romeo@evolvia-italia.com: we answer within 30 days

Last updated: 08/06/2026 · Version 1.0 · A living document. This public page is always the version in force.